Requisition Number:
2013
Account Manager (SaaS)
About the client:
Our client is an industry-leading logistics and transportation SaaS provider. Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions. We help our customers lower costs, improve service, and optimize their transportation operations on a single platform.
Job Location:
Scottsdale, AZ, USA
Industry Desk:
Domestic Freight Solutions
Base Salary Range:
$85,000 - $105,000
About this job opportunity:
Day to day tasks of this role:
Collaborating with the customers to resolve system usability and functional issues.
Triaging customer support tickets to build user stories for the Engineering Team.
Being an expert on the functionality and capabilities of the client software.
Managing customer issues with client's internal teams to ensure issue resolution.
Acting as the primary point of contact for assigned customers.
Maintaining a reliable, trusting relationship with the customers.
Meeting with the customers to identify requirements, opportunities, and product fit.
Conducting virtual application training with customers.
Ensuring the customers are maximizing the value of the client's SaaS solution.
Documenting key customer use cases for system setup and custom integrations.
Creating system setup documents and functional specifications.
Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.
Job Qualifications:
You are an experienced customer service professional as well as a tech-saavy SaaS suport professional.
You understand how SaaS works to exceed customers’ expectations.
You are intelligent and curious about systems that are not working.
You take responsibility for self-learning, seeking feedback on performance.
You are an excellent communicator and can teach others how to use software.
You work until things get done.
You have experience in the logistics and transportation industry.
Minimal Education Requirements:
Bachelor's Degree
Required Software Skills Sets:
MS Office Suite
SaaS ( three + years)
About Lane Edward:
Lane Edward is an Equal Opportunity Recruiter. All qualified candidates will receive consideration for client opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.